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  1. Support center
  2. Returns & exchanges
  3. Instructions

Instructions

  • How do I send an item in return?
  • How can I exchange a product?
  • Where is my return label?
  • If one item from my order is not fitting. Do I have to send all items back?
  • I received a free gift in my order, but the product I ordered does not fit. Do I have to send back the complete order, including the free gift?
  • Do(es) the product(s) have to be returned in the original packaging?
  • I need to send back items from multiple order to you. Can I ship everything back in one box?
  • Can I return a product in a store?
  • The return label doesn't work, what should I do?
  • I already proceeded with a return for an order. Can I still return another item from this order later on?
  • I started a return process and received the shipping label but changed my mind. Can I still cancel the return?
  • Revocation and return rights for consumers

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