My order

Placing your order

• How do I send my order to a different country?
• The gear I want is out of stock on your website. How can I get it?
• I wish to send the product to another address than my officially registered address, what can I do?
• Can I pre-order or reserve a product?

Changing your order

• Can I cancel my order after placing it?
• Can I change my order after placing it?
• I need to change my shipping and billing address. How can I do this?
• Can you change the address on my invoice to my business address?
• Will I be charged for out-of-stock items in my order?

Tracking your order

• How do I track my order?
• Where is my package?
• I have not received a confirmation email. Was my order successful? How do I know if my order is processed?
• Where can I find my order number?
• How long does it usually take for my order to get to me?

Receiving your order

• I have not received my package and it has been returned to your warehouse. What should I do?
• If I miss the delivery of my package, can I book redelivery?
• Gear was missing from my order. What can I do?
• My shipment was damaged. What can I do?

Payment

• Which payment methods do you accept?
• How is tax calculated?
• Can I place a B2B order and deduct the VAT?
• Will I receive a copy of my invoice?
• When will I be charged?
• Can I buy a Non-stop dogwear Gift card?

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