Skip to main content
Back to shop
Submit a request
What can we help you with?
Placing your order
How do I send my order to a different country?
The gear I want is out of stock on your website. How can I get it?
I wish to send the product to another address than my officially registered address, what can I do?
Can I pre-order or reserve a product?
Changing your order
Can I cancel my order after placing it?
Can I change my order after placing it?
I need to change my shipping and billing address. How can I do this?
Can you change the address on my invoice to my business address?
Will I be charged for out-of-stock items in my order?
Tracking your order
How do I track my order?
Where is my package?
I have not received a confirmation email. Was my order successful? How do I know if my order is processed?
Where can I find my order number?
How long does it usually take for my order to get to me?
Receiving your order
I have not received my package and it has been returned to your warehouse. What should I do?
If I miss the delivery of my package, can I book redelivery?
Gear was missing from my order. What can I do?
My shipment was damaged. What can I do?
Which payment methods do you accept?
How is tax calculated?
Can I place a B2B order and deduct the VAT?
Will I receive a copy of my invoice?
When will I be charged?
Can I buy a Non-stop dogwear Gift card?
See all 8 articles
Type your question here…