How can I exchange a product?

To exchange a product:

  1. Return your original item: Follow our free return procedure within 60 days of your original purchase date. You can find details here: How do I send an item in return?
  2. Receive your refund: Once we receive your returned item, we will process your refund as quickly as possible, within 30 days of receiving it. If you haven’t received your refund within this timeframe, please reach out to our Customer Service team for assistance.
  3. Order your new item: To complete the exchange, simply place a new order on our website for the product you need. You can do this as soon as you have sent your return or wait until your refund is processed.

Please note that exchanges are not handled directly, a new order must be placed for the replacement product. 

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