My shipment was damaged. What can I do?

We take accountability for the product all the way through to its delivery to your doorstep. Should you receive a product damaged in transit, it is imperative that you get in touch with our customer service team as soon as possible, ideally within 48 hours after receiving the products.

In order for us to proceed, we ask that you supply us with a photo clearly showing the damage, as well as a written explanation detailing the damaged or destroyed areas. By reporting this within the aforementioned time frame, we will arrange for a replacement of the product.

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