Parcels may be sent back to us for various reasons, which could include multiple unsuccessful delivery attempts, incomplete delivery details, or errors made by the carrier. Given the size of our warehouse operations, we regret to inform you that we cannot re-dispatch your order if it has been returned to us.
When your returned package arrives at our warehouse, we'll initiate your refund process. This process could take up to 30 days to be finalized. If you do not receive your refund within this period, kindly get in touch with our Customer service team who will be happy to assist and provide a resolution.