Revocation and return rights for consumers

"Consumers" are in a legal sense natural persons of legal age with a minimum age of 18 years entering into an online purchase transaction which, to an overwhelming extent, cannot be attributed to either his or her commercial or independent professional activities.)


You have the right to revoke an online order placed with Non-stop dogwear AS within sixty (60) days without specifying any reasons. The foregoing revocation period shall start to run with effect from the day, on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

To exercise your right of revocation, you must inform us by means of a clear declaration (e.g. a letter sent by post, or an e-mail) of your decision to withdraw from the respective purchase contract:

Non-stop dogwear AS
To the attention of
Customer service
Holtevegen 395,
2372 Brøttum
Tel.: +47 950 92 413

You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

In the former case, we ask you to fill up electronically the sample revocation form and send it to

or forward to us any other non-ambiguous revocation declaration. If you use our sample revocation form, we will promptly send you a confirmation (e.g. via email) about the receipt of such a cancellation notification.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of your revocation right prior to the expiry of the afore-mentioned revocation period.



If you revoke your respective purchase contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within thirty (30) days from the day on which we received the notification about the revocation of this purchase contract from you. We will use the same means of payment, which you had originally used during the original transaction for this repayment unless expressly agreed otherwise with you and you will not be charged with any fees relating to this repayment. If you have received the respective products with an invoice payment method and already paid the invoice for the goods concerned, we will require your bank account details for effecting the repayment.

We are entitled to withhold any repayment until the products concerned will be returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

We only accept returns of products, which you purchased in our online store. If you have purchased our products from a third-party reseller, dealer or distributor (hereinafter -Reseller-), you are required to solely return the so- purchased products only to the said Reseller. In addition, we reserve the right to reduce the amount to be refunded to you in the event the returned products are not in a proper condition, for instance when they have been used beyond a first-time short try out, are e.g. soiled from animal hair or otherwise covered with dirt, respectively show other signs of wear.

You are obliged to return the products to us promptly and, in any case, at the latest within sixty (60) days starting with the day on which you inform us of the revocation of the respective online purchase contract. Deadline is deemed to be observed, if you dispatch the products prior to the expiry of the afore-mentioned 60-day deadline. Any direct cost for returning the products are to be borne by you unless otherwise set forth in applicable mandatory laws and you shall be liable for any depreciation and/or defect of the products, which can be attributed to your handling, which has not been necessary for checking the condition, features and functionality of the products you have ordered from our web store.

Version: January 01. 2023

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